September – Back to School, Digital Literacy, Trivia and Spokane is Reading!
Letter from the Library Director
We are now over halfway into the first year of the expanded hours provided by the voter-approved library levy. This four-year levy allowed us to expand hours at East Side, Hillyard and Indian Trail to 40 hours a week and the response has been phenomenal at those locations. Hillyard has seen a 44% increase in visitors over last year, East Side has seen an increase of 43% and Indian Trail has increased its visitors by 20.5%! 2014 has also brought increases in service in other ways; expanded classes and events, summer reading for adults, and more outreach to businesses and communities.
The levy promised two main things: reopen the East Side (pictured at right), Hillyard and Indian Trail libraries to 40 hours a week, and use the four year period of the levy to strategize for a more sustainable model of service so the libraries can continue to respond to citizen needs. When the levy expires at the end of 2017 we are determined to continue to provide great service to our citizens; the response to expanded hours has told us that you want and need your libraries open. We are working closely with the Library Board of Trustees and City Hall to determine how to best meet the needs of the community.
One initiative that is in discussion is to modernize the library’s self-service model. This will allow us to provide a greater return on investment (ROI) of taxpayer dollars. As good stewards of public funds, it is our intent to maximize service, value, and efficiency to the public.
By fully implementing the self-service model, we will increase our ability to serve you by providing more service access points. For instance, a checkout kiosk in the children’s area would allow customers with children to check out materials while their kids are happily occupied with books and the library’s building materials. You will also be able to handle fines and fees from the kiosks and online. In addition, we would incorporate new computer reservation software, printing software, and the ability for customers to copy, scan, and fax from one service point. By providing the same interface for all of our self-service functions, we hope to offer a better experience.
Some customers have expressed concern that they won’t be able to check out materials with a staff member. Interaction with library staff is not going away. Staff will still be available to issue cards, answer questions, and help you use the new checkout machines. Most transactions are handled quickly and more efficiently by self-checkout, freeing up staff to handle more complex transactions. Our expert book recommendation, research/reference, and computer help will also still be available and we will continue to encourage you to access and interact with your local staff and librarians.
2015 has some other exciting initiatives in the works at the libraries. We will continue to develop and expand our offerings in technology classes to help citizens get much needed skills in becoming productive and connected in an ever-increasing digital world. Teens and tweens will find more classes and events geared for them, and perhaps most exciting is that we are piloting Sunday hours at the Shadle Library. This will be the first time, in the history of Spokane’s libraries, that Sunday hours are offered! We are always working to be the library the people of Spokane want; the increased hours at our branches are just one step toward shaping the library to be the place you visit for community, education and fun.
If you have any questions about the library and the services we offer, please be in touch; I want to hear your questions and ideas. Call me at 444-5300 or email at director@spokanelibrary.org.
Andrew Chanse, Library Director